Delivery Information

For clients ordering through the Rebeccah May Cake & Chocolate boutique on line shop or for clients ordering through the Bespoke service, there are a variety of delivery options available to suit your requirements.

Personal collection

By appointment only a client may arrange a personal collection from our kitchen locations. Appointment times are given in 30 minute slots and we can not guarantee staff availability should a client miss their slot for collection without prior warning.

Driver delivery to venue

By arrangement a client may have their order delivered to their home or venue by a member of the team from our kitchen locations.  Fees for this commence from £5.00 and increases in half mile increments from the kitchen to venue.

Hand delivery by Rebeccah May

For a unique gift experience that may include cake, chocolates, flowers etc hand delivered to hotels or restaurants in Central London can be arranged.  Costs commence from £15.00 with taxi costs payable by prior arrangement.

Postal delivery of Rebeccah May orders are dispatched either by Royal Mail or a courier company (delivery organisations) depending on the item, location and delivery date.

Order before 1.00pm Monday to Thursday (GMT) and your order will be dispatched next working day.

Order before 1.00pm on a Friday and you can choose to either have your order dispatched next day delivery for an additional cost or for the following Monday (excluding bank holidays).

All orders received after 1.00pm Monday to Friday are dispatched after 2 working days.

Saturday and Sunday deliveries are by taxi, hand delivery by Rebeccah or client collection.

For those lucky people who live in the beautiful locations of the Highlands & Islands, Scilly isles, Northern Ireland, Isle of Man orders are subject to a two night service and we advise allowing 3 nights when booking to ensure arrival for your chosen delivery date.

For those of us who have the opportunity to live in the Channel Islands hand delivery as well as postal delivery options are available, contact us via enquires for further details.

We do our best to work with the delivery organisations to get the delicious items to you on the date you want, however we can’t 100% guarantee delivery dates so order a day or so earlier to be on the safe side.

When it comes to delivery processes, sometimes things to awry for the delivery organisation and Rebeccah May does not accept responsibility for delays in delivery where circumstances are out of our control and result in a disruption of service and late deliveries.

Orders will require a signature so please make sure someone is around to do the honours.  If orders are not signed for sometimes they are not left and come winging their way back home.  Redelivery can be arranged with discretion depending on circumstance.

Cakes delivered to Guernsey, France and the UK  Rebeccah May has arrangements with a private plane company and cakes can be delivered across all of the UK, France, Guernsey and Alderney by arrangement. Cakes can be delivered with or without accompaniment depending on the set up style of cake.  Prices commence from £85.00 to Guernsey and are highly competitive compared to Condor Ferry and car options.  Do not hesitate to request further information.

Courier Packaging Once an item leaves the kitchens it is packaged in a cake box with acid free tissue paper and polystyrene nuggets. The box is then wrapped in protective cushioned packaging, more polystyrene nuggets, popped in a double strength postal standard cardboard box, sealed with industrial strength fragile tape, handle with care and this way up labels.  Once it leaves the kitchen all trussed up Rebeccah May is not liable for any damage.

Personal collection by a client may be arranged if you live near our kitchen locations, Appointment times are given in 30 minute slots and we can not guarantee staff availability should a client miss their slot for collection without prior warning.

Hand delivery a personal service by Rebeccah May or trusted family members to locations in England Suffolk, Norfolk, Cambridgeshire, Essex, Kent, South East and South West England and other locations as well as Northern France, Western Seaboard of France and certain locations in Central France as well as Paris may be arranged as well as to all the Channel Islands, driver delivery costs, plane costs (as detailed as above), ferry costs and Rebeccah’s time will be considered and charged as applicable.

Redelivery may be arranged with discretion depending on personal circumstances that prevented the initial delivery, costs may be applicable or may be waived in this situation, the decision of Rebeccah is final.

Courier Packaging

Once an item leaves the kitchens it is packaged in a cake box with acid free tissue paper and polystyrene nuggets. The box is then wrapped in protective cushioned packaging, more polystyrene nuggets, popped in a double strength postal standard cardboard box, sealed with industrial strength fragile tape, handle with care and this way up labels.  Once it leaves the kitchen all trussed up Rebeccah May is not liable for any damage.

For all Rebeccah May Terms & Conditions information please click here

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